Over the years many people have complained about iLok’s, though I was apparently lucky to never have had a significant problem. Until now. My iLok 2 decided to up and die. It won’t light up (except a flash when inserting), and Windows 7 will no longer recognize it. I did a License Manager install on my Windows 10 box and same issue. For a few months I have intended on getting their Zero Downtime Coverage (that nagging feeling) and I waited too long. I think it’s $30 a year. For an RMA (return authorization) submission without ZDC they want $50 U.S. for “License Recovery Fee”, which will include a new iLok 3 USB-A (I wager that’s what the recovery fee is actually for, the rest is a cakewalk). It will also cost $23 for FedEx Express Saver shipping (slow boat) - for something the size of my finger! Maybe tax on top of that.
I had already started saving licenses to my computer instead, for quite some time, so I’m not completely sunk. And I think I can re-authorize the licenses to the computer, but that might conflict with something if I log in to iLok, so it may not work. Most iLok codes allow a number of installs, for say multiple machines.
So that’s my cry-in-beer story. What do you think of iLok cost vs. convenience over time? I don’t think computer assigned licenses can be recovered, they recommend uninstalling iLok licenses before your computer crashes. Good luck with that!
signed: Stuck in iLokville.